top of page

UNESCO Cultural Heritage Craft from COOCHBEHAR. Get up to 20% DISCOUNT on BULK PURCHASE

Privacy Policy

Privacy Policy

Effective Date: October, 2025
Company Name: Madan Mohan Global (Brand: Terraraft)
Proprietor: Mousumi Roy Pal
Registered Address: Holding No. 650/1,15539/1, Palash Bari Road, Cooch Behar, P.O: Cooch Behar HO, P.S: Kotwali, District: Cooch Behar, West Bengal – 736101
Municipality Trade License No.: 0917P276424174853

At Terraraft by Madan Mohan Global, we value your trust and respect your privacy. This Privacy Policy describes how we collect, use, store, protect, and share your personal information when you visit our Website, purchase our products, or interact with us. By accessing our Website or using our services, you consent to the practices described herein.

1. Information We Collect

We may collect the following types of information when you interact with our Website:

  1. Personal Identification Information:

    • Name, address, phone number, and email address.

    • Billing and shipping details.

  2. Payment Information:

    • Credit/debit card details, UPI, wallet, or bank account information (processed securely via third-party gateways).

    • We do not store your complete payment information.

  3. Technical Information:

    • IP address, browser type, operating system, and device information.

    • Cookies and tracking technologies (explained below).

  4. Transactional Information:

    • Order history, purchase details, and payment confirmations.

  5. Voluntary Information:

    • Information you provide through customer service requests, surveys, reviews, or account creation.

2. How We Use Your Information

We use your information for the following purposes:

  1. Order Fulfillment: To process, confirm, and deliver your purchases.

  2. Customer Support: To respond to inquiries, complaints, or requests.

  3. Account Management: To create and maintain your customer account.

  4. Marketing: To send promotional offers, newsletters, and updates (only with your consent).

  5. Website Improvement: To analyze usage patterns and enhance our services.

  6. Fraud Prevention: To detect unauthorized transactions and maintain security.

  7. Legal Compliance: To comply with applicable laws, tax obligations, and regulatory requirements.

3. Cookies and Tracking Technologies

  1. What Are Cookies?
    Cookies are small files placed on your device to improve your browsing experience.

  2. Types of Cookies We Use:

    • Essential Cookies: Necessary for website operation.

    • Performance Cookies: Help us understand how users interact with the Website.

    • Functional Cookies: Remember preferences such as language and location.

    • Marketing Cookies: Used to deliver personalized advertisements.

  3. Managing Cookies:

    • You may disable cookies in your browser settings, but this may affect Website functionality.

4. Sharing of Information

We may share your information with:

  1. Service Providers: Courier companies, payment gateways, IT providers, and marketing agencies who help us operate our business.

  2. Legal Authorities: If required to comply with legal obligations or government requests.

  3. Business Transfers: In case of a merger, acquisition, or sale of assets, your data may be transferred.

  4. Third-Party Tools: Analytics services like Google Analytics that collect anonymized usage data.

We do not sell or rent your personal information to third parties.

5. Data Storage and Retention

  • Personal information is stored securely in electronic systems with restricted access.

  • We retain your data only as long as necessary for the purposes outlined in this Policy or as required by law.

  • Payment details are processed through PCI-DSS compliant gateways and not stored by us.

6. Data Security

We adopt industry-standard security practices to safeguard your information, including:

  • Encryption of sensitive data.

  • Firewalls and secure server environments.

  • Regular monitoring for suspicious activity.

  • Limited access to authorized personnel only.

However, no system is completely secure, and we cannot guarantee absolute protection against cyberattacks or unauthorized access.

7. Your Rights

As a user, you have the following rights:

  1. Access: You may request access to the personal data we hold about you.

  2. Correction: You can update or correct inaccurate details.

  3. Deletion: You may request deletion of your data, subject to legal and contractual obligations.

  4. Withdrawal of Consent: You may unsubscribe from marketing emails at any time.

  5. Data Portability: You may request a copy of your personal data in a machine-readable format.

To exercise these rights, contact us at madanmohanglobal.cob@gmail.com.

8. Children’s Privacy

  • Our Website is not directed to children under the age of 13.

  • We do not knowingly collect information from minors.

  • If you believe a child has provided personal data, please contact us to remove it.

9. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. We encourage you to review their privacy policies separately.

10. International Data Transfers

  • If you access our Website from outside India, please note that your information will be processed in India.

  • By providing information, you consent to its transfer, storage, and processing in India, where data protection laws may differ from your country of residence.

11. Marketing Communications

  • With your consent, we may send you promotional offers, newsletters, and product updates.

  • You may opt-out by clicking the “unsubscribe” link in our emails or contacting us directly.

  • Even after opting out, you may continue to receive transactional or service-related emails.

12. Updates to This Policy

We may revise this Privacy Policy from time to time. Updates will be posted on this page with a new effective date. Customers are encouraged to review the Policy periodically. Continued use of the Website constitutes acceptance of the updated Policy.

13. Governing Law and Jurisdiction

  • This Privacy Policy is governed by the laws of India.

  • Any disputes relating to privacy concerns shall be subject to the exclusive jurisdiction of the courts in Cooch Behar, West Bengal.

14. Contact Information

For privacy-related queries, please reach us at:

Madan Mohan Global (Terraraft)
Holding No. 650/1,15539/1, Palash Bari Road,
Cooch Behar HO, P.S: Kotwali,
District: Cooch Behar, West Bengal – 736101
Email: madanmohanglobal.cob@gmail.com
Phone: +91 7365811798

bottom of page