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UNESCO Cultural Heritage Craft from COOCHBEHAR. Get up to 20% DISCOUNT on BULK PURCHASE

Shipping Policy

Shipping Policy

Effective Date: October 2025
Company Name: Madan Mohan Global (Brand: Terraraft)
Proprietor: Mousumi Roy Pal
Registered Address: Holding No. 650/1,15539/1, Palash Bari Road, Cooch Behar, P.O: Cooch Behar HO, P.S: Kotwali, District: Cooch Behar, West Bengal – 736101
Municipality Trade License No.: 0917P276424174853

At Terraraft by Madan Mohan Global, we are committed to delivering your chosen handicrafts and décor items with care, precision, and reliability. This Shipping Policy explains how we handle domestic and international shipping, processing times, delivery methods, and customer responsibilities. By placing an order with us, you agree to the terms outlined below.

1. General Shipping Terms

  • We currently ship orders across India and selected international destinations.

  • All shipping is subject to product availability, successful payment confirmation, and serviceability of the delivery address.

  • Our primary goal is to ensure your products reach you safely, promptly, and in perfect condition.

2. Processing Time

  • Order Processing: Orders are typically processed within 2–4 business days of confirmation. During festive seasons, sales, or high-demand periods, processing may take slightly longer.

  • Verification Delays: If your order requires additional payment verification or address confirmation, processing may be delayed until such checks are complete.

  • Made-to-Order Items: Certain handcrafted or customized products may take 7–15 business days for preparation before dispatch. The timeline will be communicated at the time of order placement.

3. Domestic Shipping (Within India)

  • Delivery Partners: We use trusted courier services such as Delhivery, DTDC, Blue Dart, or India Post, depending on your location.

  • Estimated Delivery Time: Standard delivery timelines range from 5–10 business days after dispatch, depending on destination. Remote or rural areas may require additional time.

  • Shipping Charges: Shipping is either charged at a flat rate, calculated at checkout, or offered free as part of promotional campaigns.

  • Cash on Delivery (COD): COD may be available in selected regions with additional handling fees.

4. International Shipping (

At Terraraft by Madan Mohan Global, we are proud to serve customers not only in India but also across international markets. Please read the following carefully if you are placing an order for delivery outside India:

  1. Serviceability:

    • We currently ship to selected countries through reputed international carriers such as DHL, FedEx, UPS, and India Post International.

    • Availability of service will be confirmed at checkout based on your delivery address.

  2. Processing & Delivery Timeline:

    • International orders are typically processed within 3–5 business days of payment confirmation.

    • Delivery timelines range between 10–25 business days depending on customs clearance, country-specific regulations, and courier efficiency.

    • During peak holiday seasons, delivery may take longer due to customs and local courier backlogs.

  3. Customs, Duties, and Taxes:

    • Customers are responsible for paying any customs duties, VAT/GST, import taxes, or clearance fees applicable in their country.

    • These charges are not included in the product price or shipping fees collected on our Website.

    • Non-payment of customs duties may result in the package being held, returned, or destroyed by local authorities. Terraraft will not be liable for such outcomes.

  4. Risk of Delay:

    • International shipping is subject to border restrictions, trade policies, and customs inspections that are beyond our control.

    • Customers acknowledge that delays due to such factors are not the responsibility of Terraraft.

  5. Packaging for International Orders:

    • Extra care is taken to ensure secure packaging for long-distance transit. Fragile or high-value handicrafts may be shipped with additional protective layers or insurance.

  6. Returns on International Orders:

    • At present, we do not accept returns on international orders unless the product is defective or damaged upon arrival.

    • Customers must report such issues with photographic evidence within 72 hours of delivery.

  7. Currency & Payment:

    • All orders are billed in Indian Rupees (INR) by default. Your bank or payment provider may apply conversion charges when paying in foreign currency.

5. Shipping Costs

  • Shipping costs are calculated based on the weight, dimensions, and destination of the order.

  • Any applicable shipping charges will be displayed at checkout before final confirmation.

  • In some cases, free shipping offers may apply for orders above a certain value, as specified on the Website.

6. Order Tracking

  • Once dispatched, customers will receive a tracking number and courier details via email or SMS.

  • Tracking updates may take 24–48 hours to reflect in the courier’s system.

  • Customers can monitor their shipment’s progress directly through the courier’s website.

7. Packaging and Handling

  • All products are packed with utmost care using durable and eco-friendly packaging materials to minimize damage during transit.

  • Fragile items such as clocks, décor pieces, or glass-based handicrafts are double-boxed or bubble-wrapped.

  • If you receive packaging that appears tampered with, please refuse delivery and inform us immediately.

8. Delivery Attempts

  • Couriers will typically attempt 2–3 deliveries. If you are unavailable, the package may be held at the courier’s local office for pickup.

  • If delivery fails due to incorrect address, unavailability, or refusal, the product will be returned to us. Re-shipping will incur additional charges.

9. Delays and Exceptions

  • While we strive to deliver within estimated timelines, delays may occur due to:

    • Natural disasters or extreme weather conditions.

    • Strikes, lockdowns, or political unrest.

    • Customs clearance procedures.

    • Peak festive seasons with high courier load.

  • Terraraft is not liable for delays beyond our reasonable control. Customers will be informed promptly of any unavoidable delays.

10. Risk of Loss and Ownership

  • Ownership of products passes to you once the order is delivered to your provided address.

  • If the package is lost in transit before delivery, we will issue a replacement or refund after investigating with the courier.

  • For international orders, risk of customs-related delays or confiscations lies with the customer.

11. Change of Shipping Address

  • Address changes must be requested before dispatch by contacting our customer care team.

  • Once the product is shipped, changes cannot be accommodated.

12. Incorrect or Incomplete Address

  • Customers are responsible for providing accurate and complete shipping details.

  • We are not responsible for delays or losses arising from incorrect addresses.

  • If an order is returned due to an invalid address, re-shipping charges will apply.

13. Damaged, Missing, or Wrong Items

  • In case of damaged, missing, or wrong items:

    • Report the issue within 48 hours of receiving the order.

    • Provide photos/videos of the damaged packaging and product.

    • After verification, we will arrange replacement, refund, or store credit as per our Return & Refund Policy.

14. Order Cancellation After Dispatch

  • Orders cannot be cancelled once dispatched.

  • If you wish to cancel, you must refuse delivery. Upon receipt of the returned product, refund (minus shipping charges) will be processed.

15. Bulk or Corporate Orders

  • For bulk or wholesale orders, shipping timelines and costs may vary.

  • Special packing, insurance, and logistics arrangements can be made upon request.

16. Force Majeure

We are not responsible for shipping delays or failures due to causes beyond our control, including but not limited to natural disasters, transportation breakdowns, pandemics, or government restrictions.

17. Customer Support

For shipping-related queries, customers can contact us via:

Madan Mohan Global (Terraraft)
Holding No. 650/1,15539/1, Palash Bari Road,
Cooch Behar HO, P.S: Kotwali,
District: Cooch Behar, West Bengal – 736101
Email: madanmohanglobal.cob@gmail.com
Phone: +91 7365811798

Our support team is available Monday to Saturday, 10:00 AM – 6:00 PM IST.

18. Amendments to Shipping Policy

We reserve the right to revise or update this Shipping Policy at any time. Changes will take effect immediately upon posting to our Website. Customers are advised to review this policy periodically.

19. Acceptance of Policy

By placing an order with Terraraft, you acknowledge that you have read, understood, and agreed to this Shipping Policy.

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