Terms & Conditions

Terms and Conditions

Effective Date: October 2025
Company Name: Madan Mohan Global (Brand: Terraraft)
Proprietor: Mousumi Roy Pal
Registered Address: Holding No. 650/1,15539/1, Palash Bari Road, Cooch Behar, P.O: Cooch Behar HO, P.S: Kotwali, District: Cooch Behar, West Bengal – 736101
Municipality Trade License No.: 0917P276424174853

Welcome to Terraraft by Madan Mohan Global. These Terms and Conditions (“Terms”) govern your use of our website, your purchase of our products, and your interaction with us. By visiting our site, browsing products, or placing an order, you agree to comply with and be bound by these Terms. Please read them carefully.

1. Definitions

• “Company,” “we,” “our,” “us” means Madan Mohan Global, operating under the brand Terraraft, owned by Proprietor Mousumi Roy Pal.

• “Website” or “Site” means www.terraraft.com or any affiliated online platform where our products are displayed and sold.

• “User,” “you,” or “your” means any individual or entity accessing, using, or purchasing from our Website.

• “Products” means handicrafts, lifestyle goods, home décor, or any other goods listed for sale on our Website.

• “Order” means the confirmed request made by a User to purchase Products from the Website.

2. Eligibility

• You must be at least 18 years old to purchase from our Website.

• By placing an order, you confirm that all details provided are accurate, truthful, and complete.

• If you are accessing the Website on behalf of a business, you represent that you have the authority to bind that business.

3. Use of the Website

• You agree to use the Website only for lawful purposes.

• You may not misuse the Website by introducing viruses, attempting unauthorized access, or engaging in fraudulent activity.

• We reserve the right to restrict access, suspend accounts, or refuse service to anyone found violating these Terms.

4. Product Information

• We strive to display our products as accurately as possible, including descriptions, colors, dimensions, and prices.

• However, minor variations may occur due to lighting, photography, or artisanal differences since our products are handcrafted.

• Prices are subject to change without prior notice.

5. Orders and Acceptance

• Placing an order constitutes an offer to purchase Products.

• All orders are subject to availability and acceptance.

• You will receive an order confirmation via email or SMS once your order is successfully placed.

• We reserve the right to cancel or refuse any order at our sole discretion, including but not limited to issues of payment authorization, stock availability, or suspected fraud.

6. Pricing and Payment

• All prices listed on the Website are in Indian Rupees (INR) unless otherwise specified.

• Payment must be made through authorized payment gateways (e.g., credit/debit cards, UPI, net banking, or wallets).

• By providing payment details, you confirm that you are authorized to use the chosen payment method.

• In case of payment failure, the order will not be processed.

7. Shipping and Delivery

• Shipping timelines vary depending on location and product availability. Standard delivery times will be mentioned in our Shipping Policy.

• Risk of loss and ownership of Products pass to you once the order is delivered to the shipping address provided.

• Any customs duties, taxes, or local levies (for international orders) shall be borne by the customer.

8. Returns, Refunds, and Exchanges

• Our detailed Return & Refund Policy outlines eligibility and procedures.

• Only unused, undamaged products in their original packaging may be eligible for return.

• Refunds are processed to the original payment method within the specified time frame.

9. Intellectual Property

• All content on the Website, including text, graphics, logos, product images, and software, is the property of Madan Mohan Global or its licensors.

• You may not reproduce, distribute, or exploit any content without prior written consent.

10. User Accounts

• You may create an account to manage your purchases more efficiently.

• You are responsible for maintaining the confidentiality of your account details and passwords.

• Any misuse of your account will be your responsibility unless caused by our negligence.

11. Limitation of Liability

• To the maximum extent permitted by law, Madan Mohan Global shall not be liable for any direct, indirect, incidental, or consequential damages arising from your use of the Website or purchase of Products.

• Our liability is strictly limited to the purchase price of the product in dispute.

12. Indemnification

You agree to indemnify and hold harmless Madan Mohan Global, its proprietor, employees, and affiliates against any claims, damages, losses, or expenses arising out of:

• Your violation of these Terms.

• Your misuse of the Website.

• Your infringement of intellectual property rights or third-party rights.

13. Force Majeure

We shall not be held responsible for delays or failures caused by events beyond our control, including natural disasters, strikes, lockouts, transport failures, governmental restrictions, or cyberattacks.

14. Governing Law and Jurisdiction

• These Terms shall be governed by the laws of India.

• Any disputes shall be subject to the exclusive jurisdiction of the courts in Cooch Behar, West Bengal.

15. Amendments

We reserve the right to update, modify, or replace these Terms at any time without prior notice. Users are encouraged to review this page periodically. Continued use of the Website after changes implies acceptance of the revised Terms.

16. Contact Information

For questions, concerns, or clarifications regarding these Terms, you may contact us at:

Madan Mohan Global (Terraraft)
Holding No. 650/1,15539/1, Palash Bari Road,
Cooch Behar HO, P.S: Kotwali,
District: Cooch Behar, West Bengal – 736101
Email: madanmohanglobal.cob@gmail.com
Phone: +91 7365811798